I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-14 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at info@sigmaera.com.
I am not in love with my order, can it be returned? What if there is an issue?
All returns and exchanges must be initiated within 14 days of purchase. Any issues with defective merchandise must also be reported within 14 days of the date of purchase for warranty replacement. After 14 days, we have no further liability.
Can I cancel my order?
You can cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@sigmaera.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
I have a question that wasn't answered, can you please help?
Absolutely! Please email us at info@sigmaera.com, and we will be happy to assist you in any way we can. We do receive many emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks