Refund and Exchange Policy

1. RETURNS AND REFUNDS

Customer satisfaction with our products is important to us, which is why we do returns and refunds if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 14 days from the date of delivery. If 14 days have passed since the delivery of the product, we are unable to offer a refund.

Important: The following products are non-returnable:

  • Products on sale and purchased with promotional codes or gift cards..
  • Certain types of items cannot be returned, such as stickers, and prints. 


2. CONDITIONS OF RETURN

  • Full name of the person who placed the order.
  • Items must be in their initial state (unmarked, unaltered, and undamaged).
  • All returns must be accompanied by your invoice as proof of purchase.
  • Any items you have accepted and then returned are your responsibility until they reach our warehouse. Therefore, please ensure that you send the item back to us using a delivery service that will ensure the value of the goods. Please package the product securely.
  • Return and handling charges are non-refundable.
  • Sigma Era reserves the right to refuse any returns that do not comply with our return policy. Returns that do not comply with our return policy may be returned to the customer at their own cost.

Important: To request a return please send us your return request via our contact information and you will receive instructions on how to return the product.

Please note that if you request a return, you will be responsible for paying your own shipping costs to return your item and the cost of shipping the new product. If you request a refund, shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.


3. DEFECTIVE OR DAMAGED PRODUCTS

We do our best to avoid any damage or defect in your products, however, if upon receiving the product, it is defective, damaged, or is the wrong product and you need to exchange the product for another product of the same reference or need a refund, please contact us through our contact information. Only in these cases, we will assume the shipping cost.

The request must contain the following

  • Full name of the person who placed the order.
  • Order number.
  • Proof of damage or defect of the product (photo or video).


4. PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 2 to 5 business days for your return to be processed. If your return does not meet the conditions set out in this policy, the package will be returned to the buyer and the shipping costs will be borne by the buyer. If your return has been accepted, you will receive a refund or, in the case of requesting an exchange for a new product, the new product will be sent to your delivery address. If a refund is requested, it will be made via the original method of payment and will be issued within 5 working days of your return being accepted.

Important: If the buyer requests the return and refund of the product without any reason, the buyer must pay the return shipping cost of the product and the original shipping cost will be deducted from the refund.

If the product is damaged, defective, or is the wrong product, the shipping costs of returning the product and sending a new product to the buyer will be borne by Sigma Era. If the buyer requests a refund, he will receive a full refund including shipping costs.

5. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

6. CONTACT US

If you have questions about this return policy, please contact us through our contact page or via the contact information below:

Sigma Era.

Email: info@sigmaera.com.